wj2's Privacy Policy

1 Types of Information Collected

wj2 collects various types of information from its users. This information falls into two main categories — information you provide directly and information collected automatically.

1.1 What You Provide Directly

The following information may be collected during account registration, login, or use of other services:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• National ID card or passport details (when identity verification is required)
• Residential address
• Payment-related information such as bKash, Nagad, or Rocket account numbers
• Messages and complaint details sent to the support team

1.2 Automatically Collected Information

When you use the wj2 website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Pages visited, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

2 Purpose of Using Information

wj2 uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

2.1 Service Operation and Improvement

Your information is used to create and manage your account, process deposits and withdrawals, and keep gaming services running. Analytical data is also used to improve the user experience.

2.2 Identity Verification and Security

Collected information is used to secure accounts, prevent fraud and unauthorised access, and verify user age (21+). Security checks on financial transactions are also included.

2.3 Customer Service

Your information is needed to provide customer support via 24/7 live chat and email. Records of previous transactions and communications may be used to resolve your complaints or requests properly.

2.4 Notifications and Updates

Your email address or mobile number may be used to inform you about account activity, payment confirmations, security alerts, or changes to the service. Your consent will be obtained before any promotional messages are sent.

3 Data Storage and Security

wj2 follows industry-standard technical and administrative measures to protect your information. Your data is transmitted using SSL (Secure Socket Layer) encryption, which prevents unauthorised access by third parties.

Sensitive information stored in the database is protected by an additional layer of encryption. Our server infrastructure undergoes regular security testing and only authorised staff can access users' personal information.

Your information will be kept for as long as your account is active or as needed to provide the service. Information may be retained for longer periods when required to meet legal obligations, resolve disputes, or enforce our agreements.

4 Sharing Information with Third Parties

wj2 never sells your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Only the minimum necessary information is shared with payment processors (such as bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure providers, and game suppliers. These partners are contractually bound to meet wj2's privacy standards.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. Where such disclosure is made, we will attempt to notify you if legally permitted.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, with a guarantee of equivalent protection to this policy.

5 Cookies and Tracking Technologies

The wj2 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember language preferences and user settings.
• Analytical cookies: Monitor page views and usage patterns to help improve the service.

You can control or disable cookies from your browser settings. However, disabling some cookies may cause certain parts of the website to not work properly.

6 User Rights

As a wj2 user, you have certain important rights regarding your own information:

• Right of access: You can request a copy of the information held about you.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this may be limited where legal obligations apply.
• Right to object: You can object to your information being used for direct marketing purposes.
• Data portability: You can request your information in a structured format.

To exercise these rights, contact the wj2 support team via 24/7 live chat or email. We provide assistance in both Bengali and English.

7 Protection of Children and Minors

wj2's services are exclusively for persons aged 21 or older. We do not knowingly collect personal information from any minor.

Age is verified at registration and if a user is confirmed to be under 21, their account will be closed immediately and any collected information will be deleted. For more on responsible gaming, read our Responsible Gaming page.

8 International Data Transfers

Your information may be processed or stored in a country other than where you reside. Wherever data is transferred, wj2 ensures that the data protection standard is equivalent to or higher than this policy.

Appropriate contractual safeguards are put in place for international data transfers so that the privacy of your information is maintained under all circumstances.

9 Policy Changes and Updates

wj2 reserves the right to update this privacy policy from time to time. The policy may be revised due to changes in the service, legal requirements, or improvements to security measures.

You will be notified in advance by email or through the site if significant changes are made. Continuing to use the service after an update means you consent to the new policy. To learn more about the overall terms of the service, read the Terms and Conditions page.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact wj2:

• 24/7 live chat — speak directly in Bengali or English
• Email: [email protected]

We try to resolve all complaints as quickly and carefully as possible. Visit our About Us page to learn more about wj2.